If your product is defective, immediately let our staff know and we'll send you a replacement. We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error. Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.
To put in a request for a return, please email our support staff. Once the claim is approved, they will ask you to send your items back to us. Please note that the purchaser will bear any shipping costs associated with the returns.
We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back within 30 days of receiving your product and we'll promptly refund your money once we receive your product. Please note that the product must be received in original condition with the original packaging. The refund will be processed once our team confirms receipt of the return.
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it. The time it takes for your exchanged product to reach you will largely vary on your location.
Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).